Site Map
For Everyone
- For Everyone
- How can the program help me?
- How can the program help me?
- Under 26 Years
- Australian Defence Force
- Aboriginal and Torres Strait Islander Peoples
- Disability Employment Services
- Hearing Services Program on Norfolk Island
- Am I eligible to receive fully subsidised hearing services?
- Eligibility for the Hearing Services Program
- I'm not eligible - where can I get help?
- I'm not eligible - How do I ask for a Reconsideration?
- I'm eligible-how do I apply?
- I've applied-what happens next?
- Client Information
- Client information
- Hearing services available
- Hearing services available
- How to access hearing services during a natural disaster
- Client Information Booklet
- How to find or change your service provider
- What to expect when receiving hearing services
- Services for clients with an implanted hearing device
- Specialist Hearing Services
- Service Charter for Clients
- Client rights and responsibilities
- Feedback and complaints
- Consumer guidance factsheet
- Safety Information on button batteries
- Hearing device information
- Hearing device information
- Replacing a lost or damaged device
- My device is no longer suitable, what can I do?
- Fully or partially subsidised hearing devices
- Types of hearing devices
- Assistive Listening Devices
- Having a hearing device fitted
- How to make the most of your hearing device
- Do the additional features of partially subsidised hearing devices improve client outcomes?
- Hearing aids and personal sound amplifiers: what is the difference?
- How can the features in fully subsidised hearing aids help you?
- Maintenance Agreement
- Veteran Specific
- About Hearing
- About Hearing
- How do we hear?
- Hearing loss and deafness
- How is my hearing tested?
- Communication strategies for people affected by hearing loss
- What to expect from your hearing device?
- Telecoils and hearing loops
- Preventing hearing loss
- Know Your Noise
- Face Mask Tips for People with Hearing Loss
- NDIS
- Factsheets and Forms
For Professionals
- For professionals
- How can I deliver services?
- How can I deliver services?
- Hearing Services Program 2021 Changes
- Contracted Service Providers
- Contracted Service Providers
- How to become a contracted service provider
- Refusal of service
- Client consent
- Hearing Practitioners
- Hearing Practitioners
- Provisional and qualified hearing practitioners
- FAQ's - Hearing Practitioners
- Approved Practitioner Membership Categories
- Provider Factsheets
- Provider Factsheets
- Provider Factsheet - HSO Payment Information Updates - 5 April 2022
- Provider Factsheet - Compliance Update October 2021
- Provider Factsheet - Compliance Update 2020-21
- Provider Factsheet - Documentation and Record Keeping
- Provider Factsheet - Client Relocations
- Provider Factsheet - Ambient Noise Level Testing and Equipment Calibration
- Provider Factsheet - Claiming information when selling or buying a hearing service business
- Provider Factsheet - Management of Client Records
- Provider Factsheet - Invoices for services funded by Medicare or the Department of Veterans' Affairs (DVA)
- Provider Factsheet - Private Services and Devices
- Provider Factsheet - Insurance
- Provider Factsheet - Service provider advice in case of natural disaster
- Provider Factsheet - Conditions for Claiming Update - FAQ
- Provider Factsheet - Hearing Services Program Changes Update
- Provider Factsheet - Changes to the Hearing Services Program - FAQ
- Provider Factsheet - Telehealth in the Program
- Provider Factsheet - Maintenance Services
- Provider Factsheet - Device Replacements
- Provider Factsheet - Qualified Practitioners
- Provider Factsheet - Closing or Selling your Business
- Provider Factsheet - Advertising and Marketing
- Provider Factsheet - Documenting Consent and Agreement
- Compliance Update February 2023
- Using the portal
- Using the portal
- Quick Reference and User Guides
- User Roles and Admin
- myGovID
- Training Environment
- Linking clients to a service provider site
- Forms and publications
- NDIS
- Claiming
- Device Schedules
- Compliance Monitoring and Support
- Compliance Monitoring and Support
- Compliance Monitoring and Support Framework
- 2018 Annual Provider Self-Assessment Report
- Provider Audits
- Compliance Support
- Claims Reimbursements
- Audit and Compliance Process Map
- Provider Self-Assessment
- CSPN's
- Previous Notices
- Current and Previous Notices
- HSO Project Bulletins
- 2018 Self Assessment Tool
- Linking clients, adding an email and the client information booklet
- Updated Schedule of Fees 2018-19
- Thematic Review of Hearing Services Program Legislative Framework
- Claiming after a client transfer/relocation
- Review of supply of Assistive Hearing Technology
- Record Keeping Requirements
- Direct Marketing Campaigns
- Practitioner Qualifications and Membership
- Electronic Signature Policy
- 2018 Compliance Monitoring Program
- Use of Cloud and other off-site approaches to the digital storage of client records
- Further ACCC Action Against Service Providers
- ACCC Action Against Service Providers
- Summons and Legal Requests for Client Information
- Contracted Service Provider Notices
- 2022 Self Assessment Tool
- Schedule of Service Items and Fees 2022-2023
- Updates to Maintenance and Consent and Agreement Information
- Response to the current flood emergency
- Temporary Change to Service Requirements
- Service Requirements in 2022
- Advertising & Marketing
- Reminder for 1 January 2022
- Transition Readiness Self Assessment Tool 2021
- Client Relocations
- Changes to the Hearing Services Program from 1 July 2021
- Schedule of Service Items and Fees 2021-22
- Hearing Services Program Review – Draft Report published
- Tips for Improving Claiming
- Further Information about Changes to the Hearing Services Program
- Button Battery Safety Update
- Hearing Services Program Review – Interim Advice published
- Change to the Hearing Services Online (HSO) Portal
- Hearing Services Program Review Consultation Paper
- Use of Cloud Services for storage of client records
- Government Announcement of Changes to the Hearing Services Program
- Conditions for Claiming - Update
- 2020 SAT & Compliance Lessons Learnt
- Schedule of Service Items Review and COVID-19 Special Arrangements
- Hearing Services Program Review
- Hearing Services Arrangements during COVID-19
- National Disability Insurance Scheme Transition Arrangements - Updated
- Updated Schedule of Fees 2020-2021
- National Disability Insurance Scheme Transition Arrangements
- Schedule of Service Items Consultation
- myGovID
- Provider Transition Readiness Self-Assessment Tool
- AUSkey to myGovID Access Update
- AUSkey to myGovID transition
- Program Forms and Templates
- Device supply arrangements disclosure
- Freeze on destruction of client records
- HSOP - Update #6
- HSOP - Update #5
- Transition Timeframes
- Commencement of Provider Transition period for new program requirements
- New Legislation and Contract
- Hearing Services Online Payment (HSOP) Project Update 4
- Hearing Services Online Payment Project (HSOP) Update 3
- Hearing Services Online Payment Project (HSOP) Update
- Contract Consultation and Feedback
- Service Provider Contract Redevelopment
- Updated Schedule of Fees 2019-20
- Hearing Services Online Project (HSOP)
- Thematic Review – Consultation on draft legislative instruments
- Summons and Legal Requests for Client Information
- Manufacturers and Suppliers
About the Program
- About the program
- Who are we?
- Who Are We?
- History of the Program
- About the Program
- Contacts
- Research
- Research into Hearing Health
- Completed Research into Hearing Health projects
- Research Projects awarded or in progress
- Consultations
- Closed Consultations
- Closed Consultations
- Thematic Review of Commonwealth Hearing Services Legislation
- Thematic Review Attachment B - Questions for Hearing Services stakeholders
- Thematic Review Attachment A - List of Legislation
- Service Delivery Framework for Hearing Care Services in Australia
- Review of supply of Assistive Hearing Technology - project scope
- Review of services and technology supply in the Hearing Services Program
- Review of Service Items and Fees - Project Scope
- Consultation Documentation
- Thematic Review of Commonwealth Hearing Services Legislation – Exposure Draft Consultation
- Service Provider Contract Consultation
- Contract Redevelopment Consultation FAQs
- Schedule of Service Items for Consultation
- Open Consultations
- Publications
- Publications
- PwC Report Executive Summary
- PwC Report Review of Services and Technology Supply
- Review of Services and Technology Supply in the Hearing Services Program
- HSO Project
- Deregulation
- Service Delivery Framework
- Useful information
- Useful information
- What's new
- Factsheets
- Privacy
- Useful links
- Complaints Policy
- Reconsideration and Appeals
- Advertising and Promotion
- Glossary
- Glossary
- Glossary.....
- Updated Schedule of Fees 2018-19....
- Completed Research into Hearing Health projects-...
- Hearing Services and the National Disability Insurance Scheme from 1 July 2020-...
- Current and Previous Notices-...
- Accessibility
- RSS Feed
- Completed Research into Hearing Health projects
- Legislation and contracts
- Program Statistics
- Program Statistics
- Monthly Program Statistics
- Annual Program Statistics
- Previous Program Statistics
- Previous Program Statistics
- Monthly Program Statistics 2021-2022
- Monthly Program Statistics 2020-2021
- Monthly Program Statistics 2019-2020
- Monthly Program Statistics 2018-2019
- Monthly Program Statistics 2017-2018
- Monthly Program Statistics 2016-2017
- Monthly Program Statistics 2015-2016
- Monthly Program Statistics 2014-2015
- Annual Program Statistics 2020-2021
- Annual Program Statistics 2019-2020
- Annual Program Statistics 2018-2019
- Annual Program Statistics 2017-2018
- Annual Program Statistics 2016-2017
- Annual Program Statistics 2015-2016
- Annual Program Statistics 2014-2015
- Complaints Statistics
- Program Statistics Data Glossary