Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New web pages

October 2019 Provider Factsheet - Insurance

October 2019 Provider Factsheet - Private Services and Devices

October 2019 Provider Transition Guide

October 2019 Provider Factsheet - Device Quotes

October 2019 Approved Practitioner Membership Categories

Recent updates

November 2019 QRG Payments and reconciliation has been added to the Quick Reference and User Guides webpage

November 2019 Requesting a revalidated service

November 2019 Claiming

October 2019 Provider - Forms and Publications

October 2019 FAQ's Hearing Practitioners

Contracted Service Provider Notices

CSPN 2019/16 - Device supply arrangements disclosure

CSPN 2019/15 - Freeze on destruction of client records

CSPN 2019/14 - HSOP Project Update 6

CSPN 2019/13 - HSOP Project Update 5

CSPN 2019/12 - Transition Timeframes


November 2019 - Consultation on the Provider Factsheet - Device Supply Disclosure is now available.  All responses are required by COB 6 December 2019.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

Public Holiday Notice

The Department will be closed on from 2pm on Tuesday 24 December 2019 to Thursday 2nd January 2020 over the Christmas and New Year period. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on Thursday 2nd January 2020.


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