Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Coronavirus (COVID-19)

There has been a new Provider Factsheet released to update providers on the COVID-19 situation. You can access this information via the link below.

New web pages

4 June 2020 HSP and NDIS arrangements 1 July 2020 - Service providers, NDIS participants

Recent updates

7 October 2020 - FAQs - Management of Client Records

7 October 2020 - Provider Factsheet - Management of Client Records

7 October 2020 - Provider Factsheet - Government Announcement of Changes to the Hearing Services Program

2 October 2020 - Provider Factsheet - Conditions for Claiming - Update

29 September 2020 - Provider Factsheet - Compliance Update 2020-21

4 September 2020 - Provider Factsheet - Coronavirus (COVID-19)- 4 September 2020

Contracted Service Provider Notices

CSPN 2020/15 - Hearing Services Program Review Consultation Paper

CSPN 2020/14 - Use of Cloud Services for storage of client records

CSPN 2020/13 - Government Announce of Changes to the Hearing Services Program

CSPN 2020/12 - Conditions for Claiming - Update

CSPN 2020/11 - 2020 SAT & Compliance Lessons Learnt

CSPN 2020/10 - Schedule of Service Items Review and COVID-19 Special Arrangements

CSPN 2020/09 - Hearing Services Program Review

CSPN 2020/07 - National Disability Insurance Scheme Transition Arrangements - Updated


13 August 20202 - The Hearing Services Program Review is now available.

All closed consultations are available for viewing.

Publications and communiqués relating to broader hearing health policy is available via the Department of Health’s website.

Contact Centre and Feedback

The contact centre is open from 8:30am to5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

Note: The contact centre is not open on National and Local (ACT) Public Holidays

System Outages 

There are currently no system issues with the HSO portal. For further information about system outages, please see the system outages factsheet.

Public Holidays

The Department is closed for all National and Local (ACT) Public Holidays. The Hearing Services Program inbox will be unmonitored, and the contact centre will be shut.  Normal business will resume at 8:30am (AEDT) on the next business day.

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