Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

Public Holiday

The Department of Health will be closed from 8:30am 26 January 2018 until 8:30am 29 January 2018, the hearing services inbox will be unmonitored, and the call centre will be shut.

Should you experience difficulties more information can be found at HSO System Outages Tips for Hearing Service Providers.

New pages

PricewaterhouseCoopers (PwC) report on the review of services and technology supply

NDIS and the Hearing Services Program FAQ's
Compliance Monitoring and Audit Outcomes Report 2016-2017

Contracted Service Provider Notices

CSPN 2017/11 - Use of Cloud and other off-site approaches to the digital storage of client records
CSPN 2017/10 - 2018 Compliance Monitoring Program
CSPN 2017/09 - Updates to the NDIS Operational Guidelines

Recent updates

National Disability Insurance Scheme
Annual Program Statistics 2016-2017
Monthly Program Statistics 2016-2017


There are currently no open consultations. All closed consultations are available for viewing.

Call Centre and Feedback

The call centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

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