Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

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Public Holiday

The Department of Health will be closed for Reconciliation Day on Monday 28 May 2018. The Hearing Services inbox will be unmonitored, and the call centre will be shut. Normal business will resume at 8:30am on Tuesday 29 May 2018.


There is currently one open consultation, Thematic Review of Commonwealth Hearing Services Legislation - closing on 25 May 2018. 

All closed consultations are available for viewing.

New Pages

Important reminders and information - about claiming for services over two financial years, claiming when a client returns their device, how to correct errors on approved claims, linking clients to a site, updating clients details and fitting configuraitons
Claiming information for when selling or buying a hearing service business
Contacting the Department of Health and other Agencies

Contracted Service Provider Notices

CSPN 2018/02 - Updated Schedule of Fees 2018-2019
CSPN 2018/01 - Thematic Review of Commonwealth Hearing Services Legislation

Recent updates

Minimum Hearing Loss Threshold Guidelines
Safety information on button batteries
Specialist hearing services
Services for clients with an implanted hearing device
Invoices for services funded by Medicare or the DVA

The client application form has been updated to include NDIS as an eligibility, and the NDIS planner details. Noting that only Hearing Services can process applications for NDIS clients.

Client application form (pdf)
Client application form (word)

Call Centre and Feedback

The call centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.


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