Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New Pages

Safety information on button batteries
Specialist hearing services
Services for clients with an implanted hearing device
Invoices for services funded by Medicare or the DVA
Provider Factsheet 1 - Documentation and record keeping
Provider Factsheet 2 - Managing client relocations
Provider Factsheet 3 - Partially subsidised device quotes
Provider Factsheet 4 - Ambient noise level and equipment calibration testing

Contracted Service Provider Notices

CSPN 2017/11 - Use of Cloud and other off-site approaches to the digital storage of client records
CSPN 2017/10 - 2018 Compliance Monitoring Program
CSPN 2017/09 - Updates to the NDIS Operational Guidelines

Recent updates

Provider Self-Assessment
PricewaterhouseCoopers (PwC) report on the review of services and technology supply
NDIS and the Hearing Services Program FAQ's
Compliance Monitoring and Audit Outcomes Report 2016-2017


There are currently no open consultations. All closed consultations are available for viewing.

Call Centre and Feedback

The call centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.

Public Holiday

The Department of Health (Canberra) will be closed on 30 March 2018 and 2 April 2018 for the Easter Long Weekend, normal operations will resume at 8:30am 3 April 2018, the hearing services inbox will be unmonitored, and the call centre will be shut.

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