Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

What's New

Keep up to date with all the news from the Hearing Services Program by subscribing to the RSS Feed.

New Pages

Claiming information for when selling or buying a hearing service business
Safety information on button batteries
Specialist hearing services
Services for clients with an implanted hearing device
Invoices for services funded by Medicare or the DVA

Recent updates

How to finalise a draft application (PDF)
Managing trading names (PDF)
Updating your business details (PDF)
Update client details (PDF)
Checking a client's eligibility for the program (PDF)
Add a new portal user (PDF)
Add a new site (PDF)
Update site details (PDF)
Clearing your cache and cookies (PDF)
User Roles (PDF)
Creating or updating a practitioner link (PDF)

Contracted Service Provider Notices

No CSPNs have been issued for 2018.


There are currently no open consultations. All closed consultations are available for viewing.

Call Centre and Feedback

The call centre is open from 8:30-5:00pm Monday to Friday (AEST/AEDT) and can be contacted on 1800 500 726.

Enquiries can also be made using the feedback form or by e-mail to

System outages

There are currently no system outages.  Should you experience any issues please review the HSO System Outages Tips for Hearing Service Providers webpage.


Public Holiday

The Department of Health will be closed for the Queens Birthday on Monday 11 June April 2018. The Hearing Services inbox will be unmonitored, and the call centre will be shut. Normal business will resume at 8:30am on Tuesday 12 June 2018.

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