Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Client information

A range of pages have been prepared on various aspects of the Australian Government Hearing Services Program (the program) that may be useful for clients.

Hearing services available through the program

Here you can find information about the hearing services available to clients through the program, including finding a provider, what to expect at your appointment, specialist hearing services, accessing services during a natural disaster, and services for clients with cochlear implants.

Hearing devices available through the program

Information on the types of hearing devices available under the program, maintenance agreements, advise on using a hearing device, and replacing a lost or damaged device can be found on the hearing device information page.

Information for veterans

Hearing services available to veterans are described in more detail in this section.

Information about the program

Client information booklet

An information booklet that outlines the services that may be available if you are an eligible client.

Client rights and responsibilities

Read more about client rights and responsibilities under the program.

Service charter for clients

The program has a service charter for clients, which outlines our customer service standards.

Consumer guidance factsheet

This factsheet supports clients to make informed choices about their hearing care and the hearing services available to them through the program.

How to raise an issue or complaint

If you are experiencing difficulties with any area of the program (such as you hearing device, hearing practitioner, or other concerns) this page provides details on how you can raise an issue or complaint.

Safety information on button batteries

Client's of the program should be aware of the dangers of hearing aid batteries if they are ingested.


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