Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Information for NDIS Participants

Information for participants in the National Disability Insurance Scheme, who have hearing loss identified in their plan.

If you are a participant in the NDIS your NDIS Planner may refer you to the Hearing Services Program (the program) to receive certain hearing services and devices until mid-2019.

The program is administered by the Department of Health (the Department). The Department contracts approximately 280 service providers to deliver fully subsidised hearing services and devices to eligible clients.

More information about the program including what hearing services, supports and devices that might be available to you, can be found on the program’s website under About the Program.

Identifying your hearing needs

If your NDIS Planner identifies that you need hearing services they may refer you to the program.

Even if you already wear hearing aids or you have had your hearing loss previously investigated, you will still need to have your medical practitioner sign a medical certificate. The certificate will certify that there are no medical reasons to prevent a hearing device being fitted through the program.

Referral arrangements

Under 21 years of age

Your NDIS Planner will refer you directly to Australian Hearing - the Government’s sole provider of hearing services to children and young adults under the program. Please contact Australian Hearing on 131 797 to arrange an appointment to discuss the management of your hearing. Please ensure you take the referral with you to this appointment. NDIS participants aged between 21 and 26 years of age can choose to receive their services from either Australian Hearing or through any other program contracted service provider.

21 to 65 years of age

Your NDIS Planner will refer you to the program by assisting you to complete the client application form and emailing it to using their official NDIS email address.

Once the completed client application form has been processed by hearing services you will be sent a welcome pack. After reading the pack you can make an appointment with one of the contracted service providers listed.

Will I have any out-of-pocket expenses?

The program has a full suite of fully subsidised services and devices to meet most clinical needs. However, you will need to pay a small contribution to the ongoing maintenance of your device.

If you are a DVA gold or white card holder, you are excluded from paying any maintenance costs as the Department of Veterans’ Affairs will pay this on your behalf.

Devices that are not fully subsidised through the program

If your contracted service provider believes a device from the partially subsidised listings would enable you to better meet your goals. Your contracted service provider will need to send your NDIS Planner a request, with supporting clinical evidence, seeking authorisation from the NDIS to pay for the gap between the retail price and the program’s subsidised cost, and its ongoing maintenance.

If the payment for the device and its ongoing maintenance are not authorised by the NDIS, but you still wish to be fitted with it, you may choose to pay for the device yourself.

Your contracted service provider will be able to discuss these options with you in more detail.

The program’s client information booklet and consumer guidance factsheet can also help you to make informed choices to achieve your hearing outcomes.

Information for voucher program clients who have transitioned to the NDIS

Can I still receive voucher services through the program if I have transitioned to the NDIS?

*Yes. Once you have registered with the program and have been issued with a voucher number, you will be eligible to continue to receive voucher services for three years from the date of registration.

*Legislative requirement under the Hearing Services Administration Act 1997.

Does my NDIS Planner need to do anything?

Yes. For NDIS participants under 21 years of age, your NDIS Planner will give you a referral letter outlining that you are now registered as an NDIS participant.

For NDIS participants aged between 21 and 65 years of age, your NDIS Planner will assist you to complete the client application form. Your NDIS Planner will then need to e-mail the completed form to using their official NDIS email address.

Do I need to do anything?

Under 21 years of age

Yes. If you currently receive hearing services through Australian Hearing you will need to give your practitioner the referral letter that your NDIS Planner gives you.

21 to 65 years of age

Yes. Work with your NDIS Planner to complete the client application form as you will need to sign this form.

Do I need a new medical certificate?

No, as you would have already submitted a medical certificate to hearing services when you became a program client.

Further Information

Information about how the NDIS affects the program can be found in our frequently asked questions factsheet.


NDIS Information for participants (PDF 76 KB)

Medical Certificate

Client Information Booklet

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