Australian Government - Department of Health - Office of Hearing Services
Hearing Services Program

Am I eligible to receive subsidised hearing services?

The Australian Government Hearing Services Program (the program) provides eligible people with access to a range of fully or partially subsidised hearing services, including

  • a comprehensive hearing assessment performed by a qualified hearing practitioner
  • help with your hearing loss and communication needs, including support and rehabilitation services
  • access to a wide range of high quality hearing devices, if required, made by leading manufacturers and
  • optional maintenance support. You can receive repairs and batteries to support your hearing device for a small fee.

Eligibility

Eligibility for the program is set out in legislation. Below is a summary for you to use as a guide when you apply for services under the program.

Voucher component of the program

You are eligible for the voucher component of the program if you are an Australian citizen or permanent resident 21 years or older and you are

  • a Pensioner Concession Card Holder
  • receiving Sickness Allowance from Centrelink
  • the holder of a Department of Veterans’ Affairs (DVA) Gold Card issued for all conditions
  • the holder of a DVA White Card issued for specific conditions that include hearing loss
  • a dependent of a person in one of the above categories
  • a member of the Australian Defence Force1 or
  • part of the Australian Government funded Disability Employment Services (DES) – Disability Management Service and you are referred by your Disability Employment Services case manager.

Voucher services are provided by a network of hearing services providers throughout Australia.

Community Service Obligations (CSO) component of the program

You are eligible to receive hearing services through the CSO component of the program if you are an Australian citizen or permanent resident and you are

  • younger than 26 years
  • an Aboriginal and Torres Strait Islander person who is over 50 years
  • an Aboriginal and Torres Strait Islander participant in the Community Development Programme (formerly known as the Remote Jobs and Communities Program (RJCP) and the Community Development Employment Projects (CDEP) program)
  • an Aboriginal and Torres Strait Islander participant in the former Community Development Employment Projects Program, who received hearing services before 30 June 2013
  • a client who meets voucher program eligibility and has a profound hearing loss or hearing loss and severe communication impairment or
  • a client who meets voucher program eligibility and lives in a listed remote area of Australia.

Australian Hearing is the sole provider of CSO services.

National Disability Insurance Scheme

In addition, National Disability Insurance Scheme participants may access hearing services through the program if referred for services by their National Disability Insurance Agency Planner.

 

This information is general advice only. If you think you may be eligible for the voucher component of the program, you can check your eligibility.

For all enquiries please e-mail hearing@health.gov.au

Telephone enquiries please call 1800 500 726

National Relay Service (NRS) 1800 555 660

 

 

[1]For the purpose of eligibility to the program, a member of the Australian Defence Force is considered to be

  • a current member of the Permanent Navy, the Regular Army or the Permanent Air Force or 
  • a current member of the Reserves who is rendering continuous full-time service.



Am I eligible to receive subsidised hearing services? (PDF 70 KB)

How do I apply for free hearing services? (PDF 59 KB)

I'm eligible-How do I apply?

I'm not eligible - where can I get help?

NDIS Information for Participants

I'm not eligible - How do I ask for a Reconsideration

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